Return Policy

Return policy for repair items

If you have any technical problems with a product provided by Dr. Eberl MBE-Komponenten GmbH, please adhere to the following procedure for returning the product to us. We will assign you a “Return Material Authorization” (RMA) number to enable a systematic and fast failure analysis (FMA) as well as prompt service.

Procedure

1. Contact us in advance

• Fill out the form “Failure Description - Declaration of Contamination” that you can download above and send it to us by e-mail.
• You will receive further instructions from us and we will send you an RMA number.

2. Packaging & Labeling

• If applicable, insert the product into the supplied stainless steel protection tube and secure it firmly to the flange with at least three screws.

• Use the original packaging. If this is no longer available, be sure to use a sufficiently large cardboard box with enough space for the product and adequate padding material.

• Label the package with the assigned RMA number on the outside and include a copy of the completed Failure Description - Declaration of Contamination. Parcels without an RMA number and without a declaration of decontamination cannot be accepted by us.

3. Shipping & Customs clearance

• Send the products to our facilities in Weil der Stadt, Germany (return address see above). For returns from countries outside the EU, please prepare a commercial invoice for customs clearance. Clearly note “Temporary export for repair” and indicate the HS code* and serial number of the product. If in doubt, send us a draft of the invoice for approval.
• Choose freight terms DAP Weil der Stadt (Incoterms® 2020) for your return shipment, i.e. freight costs and insurance shall be at the expense of the customer. The shipment may only be made with courier service providers such as FedEx, UPS or DHL Express.

4. Procedure after we have received the shipment

• Any financial adjustments such as credit advices will only be made after inspection, evaluation and authorization by Dr. Eberl MBE-Komponenten GmbH.
• After inspection, our customer service will prepare a report on the damage found, including a cost estimate for the repair. If you agree to the repair, we ask for an official order based on our quotation. Should you wish to receive the goods back unrepaired, we reserve the right to charge the inspection as well as shipping costs back to the customer or disposal on our site.

Any deviation from the above procedure may result in significant delays in service processing and raise additional costs.

* Harmonized System (HS) codes are unique numbers to classify commercial products used by customs authorities around the world to identify products when assessing duties and taxes. See www.wcotradetools.org/en for more information on the Harmonized System classification.

Examples for Harmonized System Codes (EU combined nomenclature):

Product HS# Thermal evaporation sources WEZ, PEZ, VACS, TCC … 8486 90 00 Gas sources HABS, OBS 8419 89 98 E-beam evaporators EBV, EBVM, EBVV 8419 89 30 Beam Flux monitor BFM 9026 20 80 Cooling shrouds CS 8419 90 85 Power supplies 8504 40 90